Frequently Asked Questions

At Soccer Shack, we’re not simply reimagining football; we’re reinventing it. Nestled in Kingsfield Business Park, Northampton, alongside complementary leisure-style businesses, we’re poised to create a vibrant leisure hub. Our goal is to infuse traditional football arenas with a fresh, modern twist, offering an immersive and dynamic experience for all ages.

Our indoor facility caters for all ages. Whether you are 5 or 65, we offer year-round opportunities for immersive football experiences. From parties to school holiday camps, our diverse range of activities ensures everyone stays engaged.

Yes, spectators are allowed, but we kindly ask that you limit the number to no more than two persons per participant. This ensures that everyone has a comfortable and enjoyable experience, both on and off the pitch. Our spectator areas are designed to provide a great view of the action while maintaining a safe and welcoming environment for all visitors.

Booking an Xperience at SoccerShack is easy. Please head to our bookings page on our website, where you can choose your preferred date, time, and type of Xperience. Our online booking system is straightforward and user-friendly, ensuring you can secure your spot with just a few clicks. If you need any assistance, our customer service team is always available to help.

We are open from 8 am to 10 pm every day, providing ample opportunity for you to enjoy a game at a time that suits you best. Whether you prefer early morning sessions or late evening matches, SoccerShack is ready to accommodate your schedule. Our extended hours ensure you have the flexibility to fit football into your busy life.

Each Xperience room can accommodate a maximum of four players. This allows for an optimal balance of space and interaction, ensuring that everyone has enough room to play and enjoy the game. Whether you’re playing with friends, family, or colleagues, our Xperience rooms provide a comfortable and engaging environment for all participants. Please check the Xperience FAQs for more detailed guidelines.

Each booking is for one hour. This includes time for warm-ups and cool-downs, ensuring you get a full session of play. Our hour-long slots are designed to provide a satisfying experience without feeling rushed, allowing you to make the most of your time on the pitch.

Appropriate sportswear must be worn. Please note that jeans and regular shoes are not allowed. Additionally, no studs are permitted within the facility, and moulded trainers must be worn for safety and performance reasons. This dress code helps maintain the quality of our pitches and ensures a safe playing environment for everyone. If you have any questions about suitable attire, feel free to contact us for more information.

We will remain flexible and try and move your booking to another timeslot however this is subject to availability.

Booking an Xperience at SoccerShack is easy. Please head to our bookings page on our website, where you can choose your preferred date, time, and pitch choice. Our online booking system is straightforward and user-friendly, ensuring you can secure your spot with just a few clicks. If you need any assistance, our customer service team is always available to help.

The term “3G” refers to third generation Artificial Grass Pitches (AGPs) that are specifically designed to meet the needs of footballers by more closely replicating the playing characteristics of natural turf than historic AGPs. These pitches provide a consistent playing surface that enhances performance and reduces the risk of injury.

A 3G pitch has a longer pile length than other forms of artificial grass, typically ranging from 40mm to 65mm. A 3G pitch usually has an infill material consisting of a mixture of sand and rubber crumb, which provides better shock absorption and mimics the feel of natural grass more closely than other artificial surfaces.

Pitches are booked in sessions of one hour, with a maximum booking duration of two hours per customer. This ensures that more players have the opportunity to enjoy our facilities. If you require longer sessions or have specific needs, please contact our team to discuss your requirements and availability.

Yes, we offer a membership card that can be purchased from reception or our club shop. This card provides discounts and other benefits for returning or regular players. Our goal is to reward loyalty and make it more affordable for frequent visitors to enjoy our facilities.

For private bookings, there is no guarantee of supervision; however, there will always be trained staff on site. Our staff is available to assist with any issues or emergencies that may arise, ensuring a safe and enjoyable experience for all players.

Referees are only supplied for tournaments. For regular bookings, teams will need to arrange their own referees.

Booking an Xperience at SoccerShack is easy. Please head to our bookings page on our website, where you can choose your preferred date, time, and pitch choice. Our online booking system is straightforward and user-friendly, ensuring you can secure your spot with just a few clicks. If you need any assistance, our customer service team is always available to help.

The term “3G” refers to third generation Artificial Grass Pitches (AGPs) that are specifically designed to meet the needs of footballers by more closely replicating the playing characteristics of natural turf than historic AGPs. These pitches provide a consistent playing surface that enhances performance and reduces the risk of injury.

A 3G pitch has a longer pile length than other forms of artificial grass, typically ranging from 40mm to 65mm. A 3G pitch usually has an infill material consisting of a mixture of sand and rubber crumb, which provides better shock absorption and mimics the feel of natural grass more closely than other artificial surfaces.

Pitches are booked in sessions of one hour, with a maximum booking duration of two hours per customer. This ensures that more players have the opportunity to enjoy our facilities. If you require longer sessions or have specific needs, please contact our team to discuss your requirements and availability.

Yes, we offer a membership card that can be purchased from reception or our club shop. This card provides discounts and other benefits for returning or regular players. Our goal is to reward loyalty and make it more affordable for frequent visitors to enjoy our facilities.

For private bookings, there is no guarantee of supervision; however, there will always be trained staff on site. Our staff is available to assist with any issues or emergencies that may arise, ensuring a safe and enjoyable experience for all players.

Referees are only supplied for tournaments. For regular bookings, teams will need to arrange their own referees.

Our holiday clubs are open during all school holidays and extended private school dates, operating from 8am to 4pm. These clubs provide a fun and engaging environment for children to stay active and make new friends during their time off from school.

Each club date can accommodate a maximum of 60 children, with a suitable ratio of staff to ensure proper supervision and safety. Our staff is trained to provide a fun and secure environment for all participants, ensuring that each child receives the attention and care they need.

No, a packed lunch is included in the package. We provide nutritious meals and snacks for all children attending our holiday clubs. If your child has specific dietary requirements or allergies, please let us know in advance so we can accommodate their needs.

Yes, we offer discounts for recurring players. Please discuss this with our staff to find out more about the available options and how to apply for the discounted rate. We appreciate the loyalty of our regular players and strive to make our services more affordable for them.

Your child needs to be equipped in sporting wear and always have a drink. Comfortable athletic clothing and appropriate footwear are essential for their safety and comfort during activities. We recommend labeling all personal items to avoid any mix-ups or lost belongings.

No, we do not impose a fee or fine for late pickup or collection. We understand that delays can happen, and we strive to be accommodating and understanding. However, we appreciate timely pickups to ensure our staff can manage their schedules effectively.

Our clubs are aimed at children from reception age to 12 years old. We provide age-appropriate activities and supervision to ensure that each child has a positive and enjoyable experience. Our staff is trained to cater to the needs of different age groups, ensuring a fun and engaging environment.

The earliest drop-off time for our holiday clubs is 8am. This allows parents to drop off their children before heading to work or other commitments. Our staff is ready to welcome the children and start the day’s activities promptly, ensuring a smooth and enjoyable experience for everyone.

You can invite a maximum of 16 people to a SoccerShack party. This limit ensures that everyone has enough space to enjoy the activities and that our staff can provide the best possible experience for all attendees. If you have specific needs or requests, please contact us to discuss your options.

At least one parent of the birthday child needs to be present during the party. This ensures that there is a responsible adult on hand to address any specific needs or issues that may arise. Our staff will handle the party activities, but parental presence is required for additional support.

Yes, we provide a secure box for storing gifts during the party. This ensures that all presents are kept safe and organized, allowing the birthday child and their guests to enjoy the festivities without worrying about their belongings. Please let our staff know if you have any specific storage needs.

Yes, we offer the option to hire the entire venue exclusively for your event. This is perfect for larger parties or special occasions where you want a more private and personalized experience. Please reach out to a member of our team to discuss availability, pricing, and any specific requirements you may have.

Yes, you can host an adults party at SoccerShack. We offer a range of activities and facilities suitable for adult groups. Please reach out to a member of our team to discuss your needs and plan your event. We will work with you to create a memorable experience for you and your guests.

No, all decorations will be supplied by SoccerShack. We provide a variety of themed decorations to suit your event. If you have specific requests or preferences, please let us know in advance, and we will do our best to accommodate them. Our goal is to make your party as festive and enjoyable as possible.

Yes, we cater to all levels of players and abilities. Our courses are designed to be inclusive and supportive, ensuring that everyone, from beginners to experienced players, can benefit and enjoy the activities. Our coaches are skilled in adapting sessions to meet the needs of all participants.

Our coaches hold UEFA A & B coaching badges. These qualifications ensure that our coaching staff is highly skilled and knowledgeable, providing top-quality training and guidance to all participants. We are committed to delivering the best possible coaching experience for our players.

No, you will only be charged for what you have paid for. If fewer players attend than initially booked, the cost will be adjusted accordingly. Please inform our staff of any changes in your group size as soon as possible to ensure accurate billing and appropriate arrangements.

Yes, we encourage booking for larger groups such as an 11-a-side team. This allows the entire team to train together, improving their skills and teamwork. Please contact us to discuss your specific needs and schedule a session with one of our experienced coaches.

Yes, 1-to-1 sessions are available. Whether you are looking for personalised training or specific skill development, our coaches are ready to help. Please visit our website or contact our customer service team to book a single coaching session and discuss your goals.

If you cannot make one of the dates for a recurring coaching course, we will always look to move you onto the next available slot. Please inform us as soon as possible so we can adjust your schedule and ensure you don’t miss out on your training.

Please refer to the Xperience guide on the homepage for detailed information on what is included in a strength and conditioning course. These courses are designed to improve physical fitness, strength, and overall performance, providing a comprehensive training experience.

We cater to both children and adults. Our facilities and programs are designed to accommodate different age groups, ensuring that everyone can participate and benefit. Whether you are booking for yourself or your child, you will find suitable options for your needs at SoccerShack.

Please refer to our terms and conditions for detailed information on our return policy. We strive to ensure customer satisfaction and will work with you to address any issues with items purchased from our club shop. If you have specific concerns, please contact our customer service team.

Yes, you can return merchandise purchased via our website at SoccerShack. Please ensure you bring the item and proof of purchase when you visit. Our team will assist you with the return process. For further details, please refer to our terms and conditions.

If your size is not in stock, we will pre-order it for you. We aim to provide a seamless shopping experience and will notify you once the item is available. Please contact our customer service team if you have any questions or need assistance with your order.

Orders typically take a maximum of 21 days to arrive. We strive to process and deliver orders as quickly as possible. If you have any concerns or need to track your order, please contact our customer service team for assistance.

Yes, you can use your gift voucher at SoccerShack. Please bring the voucher with you on the day of your visit, and our staff will assist you with redeeming it. Gift vouchers can be used for various services and purchases within our facility.

Yes, you can use your gift voucher in our SnackShack Cafe. Please present the voucher when making your purchase, and our staff will apply it to your order. Enjoy a variety of snacks and refreshments while you visit SoccerShack.